PERSONAL DATA PROTECTION POLICY
Want to exercise your rights over your personal data? Contact us by clicking here.
Last update : 2022 May
SD PUBLISHING is concerned about the protection of personal data. It implements a process of continuous improvement of its compliance with the General Data Protection Regulations (GDPR), the ePrivacy Directive, as well as the law n ° 78-17 of January 6, 1978 known as Data Processing and Freedoms to ensure the best level of protection to your personal data. For any information on the protection of personal data, you can also consult the website of the Commission Nationale de l’Informatique et des Libertés www.cnil.fr.
Qui est le responsable du traitement de mes données personnelles ?
The controller is the company that defines for what purpose and how your personal data is used. The personal data collected on the Sosimpro.com site is processed by:
SD PUBLISHING SAS – SIREN 891649048
Domiciled: 15 allée Niepce 94300 Vincennes
Why does SD PUBLISHING collect my personal data?
- Order management and customer relations. We need information about you for the management of your orders and the consequences thereof (deliveries, invoices, accounting and in particular the management of customer accounts, the follow-up of the customer relationship such as the realization of satisfaction surveys, the management of complaints and after-sales service).
- Payment for your orders. When you pay on our site, your payments are secure. SD PUBLISHING does not collect your payment data but only a payment identifier and part of the digits of your bank card to allow you to recognize the card that was used for the last payment. All of your bank details are collected only by our PCI-DSS certified payment service provider (banking security standard) which guarantees payment security.
- Customer knowledge and statistics and performance of our site. We may use data to better understand our customers or for statistical purposes to analyze our site activity and improve the services we offer. We analyze customer journeys, carry out audience measurements, for example we measure the number of page views, the number of visits to the site, as well as the activity of visitors to the site and their frequency of return..
What personal data is collected about me?
Which data ?
We collect and process in particular your surname, first name, address, email address, password, telephone number, IP address, connection data and browsing data, order history, information related to the after-sales service of your products, products consulted, incidents. deliveries, complaints.
When ?
- you create your customer account on our site
- you place an order on our site
- you are browsing our sitee
What communications am I likely to receive?
- Service emails.
Following an order, you will receive an email to allow you to track your order or the performance of your contract (order confirmation, information on the delivery of your package, etc.). These service messages are necessary for the proper execution of the orders and services you have requested. The legal basis for this processing is the contract. The receipt of this information is not linked to the choices you express for the receipt of newsletters. - Newsletters
Following the creation of your account, if you have not opposed it, you can receive information and commercial offers by email. These newsletters allow you to keep up to date with SOS Impro news and the advantages you can benefit from on products or services similar to those you have already ordered or consulted. - Satisfaction surveys. Following a purchase on our site, we may solicit your opinion by email through questionnaires. You can object to these surveys or requests for opinions directly in the emails sent to you or by notifying us.
On what legal basis and for what durations are my personal data processed ?
The processing of your personal data is justified by different grounds (legal basis) depending on the use we make of the personal data. You will find below the legal bases and retention periods that we apply to our main processing operations.
Legal bases of processing
- The contract: the processing of personal data is necessary for the performance of the contract to which you have consented.
- Consent: you accept the processing of your personal data by express consent (checkbox, click ….). You can withdraw this consent at any time.
- Legitimate interest: SD PUBLISHING has a commercial interest in processing your data which is justified, balanced and does not infringe your privacy. You can at any time object to processing based on legitimate interest by notifying us.
- The law: the processing of your personal data is made compulsory by a text of law..
Storage periods
Most data (e.g. information from your customer account and order history) is kept as long as you are an “active” customer and for a period of 5 years from your last activity (e.g. purchase, connection to your account ). Your data is then archived with restricted access for an additional period for limited reasons authorized by law (payment, guarantee, disputes, etc.). After this period, they are deleted.
| Purpose of the processing | Legal basis | Duration of storage on an operational basis | Archiving |
|---|---|---|---|
| Management of orders for product or services | Contrat | 5 years from the last activity | 5 years |
| Use of sosimpro.com account | Contrat | 5 years from the last activity | 5 years |
| Customer knowledge and statistical analysis | Contrat | 5 years | 5 years |
| Sending messages by emails | Legitimate interest | 3 years form the last activity | N/A |
| Prevention of fraud | Legitimate interest | 3 years from the last subscription | 2 years |
| Retention of credit card data following a one-time payment Law | Law / contrat | 15 month | art L133-24 du Code Monétaire et Financier. |
Who are the recipients of my data?
Transmission of data to subcontractors
The data that we collect may be transmitted to the service providers (subcontractors) – to whom SD PUBLISHING calls for the performance of its services within the framework of the purposes mentioned above, for example for the management, execution, processing, payment of your orders, as well as for marketing operations.
How do I express my choices about the use of my data?
- We are actively working to improve our choice manager accessible in your account in order to allow you to better control the use of your data.
- You can withdraw your consent at any time when the processing is carried out on this basis or object to the uses of your data described above: by email to the address: sosimpro@sosimpro.com.
What are my rights regarding the use of personal data?
In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability where applicable) and define the fate of your personal data “post mortem” by email to address: sosimpro@sosimpro.com.
In order to enable us to respond quickly, please provide us with your surname, first name, e-mail, address and if possible your customer reference and specify the address to which the response should be sent.
We may carry out identity checks to ensure the confidentiality and security of your data. In some cases, a copy of an identity document bearing your signature may be requested. A response will then be sent to you within 1 month of receipt of the request.
You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), in particular on its website www.cnil.fr.
It is up to the parents and any person exercising parental authority to decide whether their minor child is authorized to use the SOS impro services.
What cookies are used for advertising targeting?
We use tracking technologies including cookies. We invite you to consult the Cookies section to obtain detailed information on the use of cookies and other comparable technologies and to see the possibilities of choice available to you.
What is the use of data in connection with Social Networks?
We also collect for our own account certain information and personal data in connection with your activity on our site. This data is used for statistical analysis purposes (use of our pages) as well as for advertising purposes to improve our commercial relationship.
The information collected by SOS Impro for its own account in connection with social networks is governed by these conditions.
